Very good
8.5 /10

Score from 260 reviews

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Fairmont The Norfolk, Nairobi

★★★★★ Reviews, photos, room rates, address, contact
  • Harry Thuku Road, 00200 Nairobi, Kenya - View on map
8.5 /10
Very good
Free parking on site
Wi-Fi is available free of charge in every room of our property
Property type: Hotel
See availability
The 24-hour front desk can assist in arranging shopping and cultural tours in Nairobi. The fitness center offers personal trainers, daily classes, a steam room, and massage services. Business travelers benefit from a complimentary return shuttle to their office, which includes free WiFi on board.

The National Museums of Kenya, showcasing a rich collection of Kenyan history and culture, is just a 15-minute walk away. For those traveling to Jomo Kenyatta International Airport, located 18 km from the property, a shuttle service is available for a fee.

Rooms are elegantly decorated and feature a flat-screen TV, a marble bathroom, and views of the garden. More spacious suites come with a separate seating area, and some include a large, furnished terrace.

Fairmont The Norfolk is set in tropical gardens and offers luxury accommodations within a colonial building dating back to the early 19th century. The property includes a fitness center with a sauna, six restaurants, and a heated outdoor pool.

Dining options at The Norfolk include a modern American steakhouse, a classically styled wine bar serving hors d'oeuvres, and a poolside restaurant. The historical Lord Delamere Terrace restaurant and bar offers an international à la carte menu and a selection of drinks. Free WiFi is accessible throughout the premises.
Check availability and prices
Room Types

Deluxe Courtyard King Room Description, photos, price, amenities

See photos of the Deluxe Courtyard King Room
Room standards
  • air conditioning,
  • carpeted floor,
  • bedside socket,
  • iron,
  • ironing facilities (iron and ironing board),
  • private heated pool (with room/suite),
  • wardrobe/closet,
  • baby cot/crib,
  • waste bin,
  • work desk,
  • clothes rack
Sanitary facilities
  • conditioner,
  • private bathroom,
  • bathrobe,
  • slippers,
  • shower,
  • complimentary toiletries,
  • bathtub or shower,
  • toilet paper,
  • shower cap,
  • toothbrush,
  • body soap,
  • toilet,
  • hairdryer,
  • shampoo
Property technology & media
  • television (tv),
  • satellite tv channels,
  • flat-screen tv,
  • telephone,
  • cable tv channels
Dining & bars
  • tea and coffee making facilities,
  • minibar,
  • bottled water,
  • outdoor furniture (on balcony/patio)
Paid extra services
  • wake-up service,
  • bed linen,
  • towels
Location & local attractions
  • courtyard view,
  • terrace,
  • view
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Deluxe King Room Description, photos, price, amenities

See photos of the Deluxe King Room
Room standards
  • bedside socket,
  • carpeted floor,
  • work desk,
  • waste bin,
  • iron,
  • clothes rack,
  • private heated pool (with room/suite),
  • baby cot/crib,
  • wardrobe/closet,
  • air conditioning,
  • ironing facilities (iron and ironing board)
Sanitary facilities
  • complimentary toiletries,
  • slippers,
  • hairdryer,
  • shower,
  • bathtub or shower,
  • bathtub,
  • toilet,
  • private bathroom,
  • shower cap,
  • toothbrush,
  • conditioner,
  • bathrobe,
  • shampoo,
  • body soap,
  • toilet paper
Property technology & media
  • flat-screen tv,
  • television (tv),
  • cable tv channels,
  • satellite tv channels,
  • telephone
Dining & bars
  • tea and coffee making facilities,
  • minibar,
  • bottled water
Paid extra services
  • wake-up service,
  • towels
Location & local attractions
  • courtyard view,
  • garden view
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. The room enjoys garden views. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Fairmont Queen Room Description, photos, price, amenities

See photos of the Fairmont Queen Room
Room standards
  • ironing facilities (iron and ironing board),
  • private heated pool (with room/suite),
  • waste bin,
  • wardrobe/closet,
  • bedside socket,
  • clothes rack,
  • work desk,
  • baby cot/crib,
  • air conditioning
Sanitary facilities
  • additional bathroom,
  • complimentary toiletries,
  • shower cap,
  • shower,
  • toilet,
  • toilet paper,
  • body soap,
  • hairdryer,
  • private bathroom,
  • toothbrush,
  • slippers,
  • shampoo,
  • conditioner
Property technology & media
  • telephone,
  • satellite tv channels,
  • flat-screen tv,
  • cable tv channels,
  • television (tv)
Dining & bars
  • minibar,
  • bottled water,
  • outdoor furniture (on balcony/patio),
  • tea and coffee making facilities
Paid extra services
  • bed linen,
  • wake-up service,
  • towels
Location & local attractions
  • terrace,
  • view
Property safety & security
  • smoke detector
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Deluxe King Room Description, photos, price, amenities

See photos of the Deluxe King Room
Room standards
  • work desk,
  • wardrobe/closet,
  • private heated pool (with room/suite),
  • air conditioning,
  • carpeted floor,
  • waste bin,
  • iron,
  • ironing facilities (iron and ironing board),
  • bedside socket
Sanitary facilities
  • shampoo,
  • bathrobe,
  • toilet paper,
  • bathtub or shower,
  • conditioner,
  • complimentary toiletries,
  • slippers,
  • bathtub,
  • shower,
  • hairdryer,
  • toilet,
  • body soap,
  • toothbrush,
  • private bathroom,
  • shower cap
Property technology & media
  • flat-screen tv,
  • telephone,
  • television (tv)
Dining & bars
  • tea and coffee making facilities,
  • bottled water
Paid extra services
  • towels,
  • bed linen,
  • wake-up service
Location & local attractions
  • view
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

The spacious triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This triple room has a wardrobe, a carpeted floor and a flat-screen TV. The unit is equipped with 1 bed.

Signature King Suite Description, photos, price, amenities

See photos of the Signature King Suite
Room standards
  • ironing facilities (iron and ironing board),
  • work desk,
  • bedside socket,
  • iron,
  • waste bin,
  • carpeted floor,
  • private heated pool (with room/suite),
  • wardrobe/closet,
  • air conditioning
Sanitary facilities
  • slippers,
  • body soap,
  • bathtub or shower,
  • conditioner,
  • bathrobe,
  • toilet paper,
  • hairdryer,
  • shower cap,
  • shampoo,
  • toilet,
  • complimentary toiletries,
  • private bathroom,
  • bathtub,
  • toothbrush,
  • shower
Property technology & media
  • telephone,
  • television (tv),
  • flat-screen tv
Dining & bars
  • tea and coffee making facilities,
  • bottled water
Paid extra services
  • towels
Location & local attractions
  • courtyard view,
  • balcony,
  • view,
  • garden view
Special services & concierge
  • dedicated concierge services (for executive guests),
  • free gym access (depending on room type)

The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with garden views, this suite also features air conditioning and a flat-screen TV. The unit is equipped with 1 bed.

Suite Description, photos, price, amenities

See photos of the Suite
Room standards
  • air conditioning,
  • work desk,
  • wardrobe/closet,
  • carpeted floor,
  • bedside socket,
  • iron,
  • waste bin,
  • ironing facilities (iron and ironing board),
  • private heated pool (with room/suite)
Sanitary facilities
  • slippers,
  • bathrobe,
  • conditioner,
  • body soap,
  • shower cap,
  • private bathroom,
  • toilet paper,
  • shower,
  • shampoo,
  • complimentary toiletries,
  • toilet,
  • hairdryer,
  • bathtub,
  • bathtub or shower,
  • toothbrush
Property technology & media
  • telephone,
  • television (tv),
  • flat-screen tv
Dining & bars
  • bottled water,
  • tea and coffee making facilities
Paid extra services
  • wake-up service,
  • bed linen,
  • towels
Location & local attractions
  • courtyard view,
  • view,
  • terrace
Special services & concierge
  • dedicated concierge services (for executive guests),
  • free gym access (depending on room type)

The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with an inner courtyard view, this suite also provides a tea and coffee maker and a flat-screen TV. The unit provides 1 bed.

Junior Queen Suite Description, photos, price, amenities

See photos of the Junior Queen Suite
Room standards
  • private heated pool (with room/suite),
  • ironing facilities (iron and ironing board),
  • iron,
  • carpeted floor,
  • work desk,
  • bedside socket,
  • air conditioning,
  • waste bin,
  • wardrobe/closet
Sanitary facilities
  • toilet paper,
  • toothbrush,
  • body soap,
  • private bathroom,
  • conditioner,
  • bathtub or shower,
  • shower cap,
  • bathtub,
  • shower,
  • slippers,
  • bathrobe,
  • complimentary toiletries,
  • shampoo,
  • hairdryer,
  • toilet
Property technology & media
  • flat-screen tv,
  • telephone,
  • television (tv)
Dining & bars
  • bottled water
Paid extra services
  • towels
Location & local attractions
  • view
Special services & concierge
  • dedicated concierge services (for executive guests),
  • free gym access (depending on room type)

The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a wardrobe, a carpeted floor and a flat-screen TV. The unit is equipped with 1 bed.

Deluxe Courtyard Twin Room Description, photos, price, amenities

See photos of the Deluxe Courtyard Twin Room
Room standards
  • carpeted floor,
  • air conditioning,
  • waste bin,
  • wardrobe/closet,
  • bedside socket,
  • private heated pool (with room/suite),
  • ironing facilities (iron and ironing board),
  • work desk,
  • iron
Sanitary facilities
  • bathtub or shower,
  • bathrobe,
  • complimentary toiletries,
  • slippers,
  • conditioner,
  • hairdryer,
  • toilet,
  • shampoo,
  • toilet paper,
  • private bathroom,
  • shower cap,
  • body soap,
  • toothbrush,
  • shower
Property technology & media
  • flat-screen tv,
  • television (tv),
  • telephone
Dining & bars
  • bottled water,
  • tea and coffee making facilities
Paid extra services
  • towels,
  • bed linen,
  • wake-up service
Location & local attractions
  • courtyard view,
  • garden view
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

The spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit provides 2 beds.

Deluxe Twin Room Description, photos, price, amenities

See photos of the Deluxe Twin Room
Room standards
  • bedside socket,
  • waste bin,
  • carpeted floor,
  • air conditioning,
  • wardrobe/closet,
  • private heated pool (with room/suite),
  • ironing facilities (iron and ironing board),
  • work desk,
  • iron
Sanitary facilities
  • bathtub or shower,
  • body soap,
  • private bathroom,
  • toothbrush,
  • toilet,
  • slippers,
  • hairdryer,
  • conditioner,
  • shower,
  • shower cap,
  • complimentary toiletries,
  • bathtub,
  • toilet paper,
  • bathrobe,
  • shampoo
Property technology & media
  • flat-screen tv,
  • telephone,
  • television (tv)
Dining & bars
  • bottled water
Paid extra services
  • towels
Location & local attractions
  • view
Special services & concierge
  • free gym access (depending on room type),
  • dedicated concierge services (for executive guests)

Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room provides air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit provides 2 beds.

Fairmont Twin Room Description, photos, price, amenities

See photos of the Fairmont Twin Room
Room standards
  • iron,
  • private heated pool (with room/suite),
  • air conditioning,
  • waste bin,
  • work desk,
  • ironing facilities (iron and ironing board),
  • bedside socket,
  • carpeted floor,
  • wardrobe/closet
Sanitary facilities
  • slippers,
  • toilet paper,
  • conditioner,
  • toothbrush,
  • bathrobe,
  • bathtub or shower,
  • toilet,
  • shower cap,
  • body soap,
  • shower,
  • hairdryer,
  • shampoo,
  • complimentary toiletries,
  • private bathroom
Property technology & media
  • telephone,
  • television (tv),
  • flat-screen tv
Dining & bars
  • tea and coffee making facilities,
  • bottled water
Paid extra services
  • wake-up service,
  • towels,
  • bed linen
Location & local attractions
  • view
Special services & concierge
  • dedicated concierge services (for executive guests),
  • free gym access (depending on room type)

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV. The unit is furnished with 2 beds.

Queen Suite Description, photos, price, amenities

See photos of the Queen Suite
Room standards
  • work desk,
  • bedside socket,
  • air conditioning
Sanitary facilities
  • shower,
  • complimentary toiletries,
  • toilet,
  • slippers,
  • toilet paper
Property technology & media
  • telephone,
  • flat-screen tv
Dining & bars
  • tea and coffee making facilities
Paid extra services
  • towels,
  • bed linen,
  • wake-up service
Location & local attractions
  • view
Special services & concierge
  • dedicated concierge services (for executive guests),
  • free gym access (depending on room type)

This suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit provides 1 bed.

Family Room Description, photos, price, amenities

See photos of the Family Room

The unit provides 2 beds.

Deluxe Family Room Description, photos, price, amenities

See photos of the Deluxe Family Room

The unit is furnished with 3 beds.

Choose your ideal room at Fairmont The Norfolk

Our property offers a variety of accommodation options to best suit your needs and preferences. Below you will find a list of available room types:

  • Deluxe King Room
  • Fairmont Queen Room
  • Deluxe Courtyard King Room
  • Deluxe King Room
  • Signature King Suite
  • Suite
  • Junior Queen Suite
  • Deluxe Courtyard Twin Room
  • Deluxe Twin Room
  • Fairmont Twin Room
  • Queen Suite
  • Family Room
  • Deluxe Family Room

Please note that detailed availability and current prices for individual rooms will be visible after selecting your stay dates.

Check availability and prices

Reviews

Before booking, check other guests' reviews

Reviews will help you better prepare for a pleasant stay!

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Facilities and services

General property information General property information

parking available, complimentary parking, wi-fi throughout the property

On-site activities & leisure On-site activities & leisure

nearby golf course (within 3 km), wildlife safari drives, pop-up art exhibitions, special themed dinners, bar happy hour, local culture tours or classes, live music and performances

Hotel services offered Hotel services offered

comprehensive internet access, wireless internet (wi-fi), complimentary wi-fi access

Dining & bars Dining & bars

on-site restaurant, in-room dining service, hotel bar, breakfast served in room, take-away lunches, café/snack bar, special dietary menus (on request), children's meals, child-friendly buffet, selection of wine/champagne, fresh fruit selection, on-site coffee shop

Pools, spa & wellness Pools, spa & wellness

sauna access, gym/fitness studio, spa & wellness sanctuary, massage therapies, outdoor swimming pool, year-round outdoor pool, poolside bar service, sunbeds and beach chairs, shade umbrellas, full spa amenities, relaxing steam room, spa relaxation lounge, curated spa/wellness packages, therapeutic back massage, relaxing neck massage, rejuvenating foot massage, romantic couples massage, invigorating head massage, soothing hand massage, comprehensive full body massage, fitness activities, group fitness workouts, certified personal trainer, changing rooms for fitness/spa, main swimming pool, general swimming pool access

Transport & getting around Transport & getting around

convenient airport shuttle, on-site car rental, shuttle service (surcharge applies), airport transfer (surcharge applies), disabled-access parking, airport meet and greet / pick up, convenient airport drop off, general shuttle transport

Reception & guest support Reception & guest support

24/7 front desk, valet parking service, currency exchange service, excursion booking desk, baggage hold, on-site atm, guest concierge services, invoices available

Shared spaces for guests Shared spaces for guests

access to hotel garden, outdoor terrace area, patio/outdoor seating

Family & entertainment Family & entertainment

professional babysitting/childcare, scheduled evening entertainment, selection of board games/puzzles

Cleanliness & housekeeping Cleanliness & housekeeping

guest laundry service, professional dry cleaning, efficient ironing service, in-room trouser press, regular daily housekeeping

Business & conference facilities Business & conference facilities

conference and banquet facilities, business services center, fax and photocopying services

On-site shops & services On-site shops & services

convenience store/minimarket on premises

Other property amenities Other property amenities

smoke-free rooms, accessible guest facilities, spacious family rooms, elevator access, entirely non-smoking property, individually controlled air conditioning, allocated smoking zone, standard key entry, secure key card entry

Property safety & security Property safety & security

in-room safety deposit box, round-the-clock security personnel, integrated security alarm system, strategically placed smoke detectors, cctv surveillance in public areas, external property cctv surveillance, readily available fire extinguishers

Security systems Security systems

staff adherence to all local authority safety protocols, removal of shared non-essential items (menus, magazines, etc.), hand sanitiser readily available in rooms and key areas, guest health screening procedures in place, comprehensive first-aid kit accessible, access to qualified healthcare professionals, guest thermometers provided by the property, complimentary face masks available for guests

Social distancing guidelines Social distancing guidelines

seamless contactless check-in/check-out process, secure cashless payment methods accepted, strict adherence to physical distancing guidelines, protective screens/barriers between staff and guests where needed

Disinfection & cleaning procedures Disinfection & cleaning procedures

use of who-approved disinfectants effective against coronavirus, linens, towels, and laundry sanitised per local health guidelines, guest rooms disinfected thoroughly between stays, guest rooms sealed post-cleaning for safety, professional cleaning services utilised for property hygiene, option to decline room cleaning services during stay

Food & drink safety Food & drink safety

safe physical distancing in dining spaces, in-room food delivery option available, all dining ware (plates, cutlery, glasses) fully sanitised, hygienic takeaway breakfast containers, securely packaged food deliveries

Internet access

Complimentary wi-fi property-wide! The property offers internet services with free WiFi available in all areas.

Guest parking

Complimentary guest parking! Free parking is provided, including facilities for accessible parking.

Check availability and prices

Check-in, check-out, and payment policies

Check-in

From 14:00 Until 23:30 hours

Check-out

From 12:00 Until 12:30 hours

Children and extra beds

Children from 0 to 2 years old stay free of charge using cot. Guests must be at least 18 years old to check in. We welcome children of all ages.

Pets

Pets are not permitted.

Languages spoken
       
Contact methods
☎ telephone
@ E-mail

Map

 

Photo gallery

Guest reviews

Check guest reviews about Fairmont The Norfolk
All reviews in one place!

10/10
Hotel in Nairobi, Kenya. Victorian decor, well maintained historic building. Staff friendly and attentive, always passing by to check if needed. Food good, hot meals early. Late night bar service nice. Chauffeur service with Mr. Eston and team very comfortable and polite. Ms. Leah at reception helpful. Rooms clean, authentic feel preserved. Overall good experience with warm hospitality

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Frequently Asked Questions (FAQ)

Check-in starts at 23:30 and check-out is by 12:30.
Yes, there is parking for guests, ensuring convenience and safety.
Yes, guests have access to the Internet.
Social distancing and disinfection are enforced. Details on our website.
Yes, the property offers various dining options. See the Amenities tab.
Absolutely! For guests arriving by car, Fairmont The Norfolk offers convenient parking spaces.
Yes, for guests planning all-day trips, we prepare tasty and convenient packed lunches.
Yes, guests can take advantage of our professional room service to order selected meals and drinks directly to their room.
Yes, Fairmont The Norfolk features a currency exchange office, offering competitive rates.
Of course, upon request, we issue VAT invoices for our services. Please make your request at the reception.
Check availability and prices